Role Description – Befriender

Service overview

The Forum’s objective is to support people over 50 in the Telford & Wrekin area, to cope with loneliness, isolation, low mood and anxiety, helping them to feel better supported , build new connections and regain a more active lifestyle.

Main Duties

Supporting clients face to face, either visiting them at their home, or meeting outside or at another location, at a regular agreed interval. Volunteers may be interested in doing one or more of the following:

  • Provide company and support for those who are housebound, encouraging ways in which they might increase connection from home.
  • Help people to build confidence about going out and becoming more socially active.
  • Support people to develop digital skills and confidence.


  1. Take on one or more clients depending on the maximum number you are comfortable taking on and as agreed with the Forum Co-ordinator.
  2. Read and understand the guidelines issued before starting and carrying out your duties in accordance with the guidelines and agreed purpose of the scheme.
  3. Be mindful of your own and your client’s safety and following safety procedures.
  4. Report any changes to arrangements and concerns or problems that need further referrals or investigation, to the Forum staff.
  5. Not share information about clients or what they tell you, with anyone else.
  6. Keep your own record of all calls, dates, times, durations and any specific relevant information and maintain communication with Forum staff.

Key Skills:

  1. Good listening and communication skills.
  2. Understanding of the needs of older people in the community.
  3. Patience and sensitivity.
  4. Ability to follow guidelines and procedures.
  5. Reliability to keep to agreed times but flexibility when needed.

Time Commitment

Home visits are generally around an hour. Meeting up in another location or accompanying a client to the shops, cafe or community activity may require a little more time. Frequency may weekly, fortnightly or monthly for each client.


Travel expenses are payable for getting to and from clients homes or meeting locations.


Volunteers will be given a copy of the Befriender Guidelines and meet with the Forum Co-ordinator to go through the guidelines.

The Forum may carry out an enhanced DBS check (Disclosure & Barring Service, payable by the Forum. The Forum may accept a recent enhance DBS check obtained through another organisation for a similar role.

Express your interest by completing the form below and we’ll get back to you.

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